Shipping policy

Last Updated: [8/25/2025]

Thank you for shopping with Ingram Pharmacy! We are committed to delivering your orders promptly and efficiently. Below is our shipping policy for your reference.

Please note, we offer free shipping across Canada on orders over $100!

1. Shipping Methods and Options

We offer several shipping methods to ensure you receive your order in a timely manner:

Standard Shipping

2. Processing Time

Orders are typically processed within 1-6 business days. Orders placed after 3 PM pacific time or on weekends and holidays will be processed the following business day.

3. Shipping Rates

Shipping costs are calculated at checkout based on the selected shipping method and delivery location.

Free Local delivery within 30km of 149 Ingram Street #101, Duncan, BC & a minimum order of $35

4. Delivery Times

Standard Shipping: Estimated delivery within 5-9 business days.

5. Order Tracking

After your order has shipped, you will receive an email confirmation with tracking information. You can track your order through the link provided.

6. Shipping Restrictions

We currently only ship products within Canada. Unfortunately, we cannot ship to P.O. boxes or military addresses (APO/FPO).

7. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, you will be responsible for any reshipping fees.

8. Damaged or Missing Items

If your order arrives damaged or is missing items, please contact our customer service team within 48 hours of delivery. We will work to resolve the issue as quickly as possible.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to us at ingrampharmacyonline@gmail.com or 250 746 5191. We’re here to assist you!